Master yourself before trying to master the conversation.

– Respond, don’t react.

– Keep perspective in emotionally charged situations.

– Recognize what’s in your control — and let go of the rest.

Feel what they feel. Know what they mean.

– Empathy: Recognize emotions, tone, and nonverbal cues.

– Understanding: Practice Seek First to Understand — listen fully before judging or responding.

– Avoid forming responses while the other person is still speaking.

Core Principle: Listening with the intent to understand, not to reply, transforms communication.

Own both sides of the conversation.

– Clearly communicate your message.

– Confirm it was received as
you intended.

– If there’s a miscommunication, it’s your job to clarify.

Pro Tip: Ask, “What did you hear me say?”